We understand that from time to time you may have questions so we have constructed a list of the most frequently asked questions.
If you have further queries regarding our services please contact us on (03) 9773 2717 during business hours or send us an email to sales@dirtydogspetsupplies.com.au
Can I order over the phone?
Yes, please call Edithvale store on (03) 9773 2717 (9am-5pm Mon-Fri)
back to top
Can I shop at the stores?
Yes, there are two locations you can visit to view products and purchase in-store.
Dirty Dogs Pet Supplies – Hampton
533-535 Hampton St, Hampton
(03) 9521 8881
Mon-Wed 9-5pm
Thur-Fri 9-5.30pm
Saturday 10-3pm
Sunday 10-2pm
|
Dirty Dogs Pet Supplies – Edithvale
1/218 Nepean Highway, Edithvale
(03) 9773 2717
Mon-Wed 9-5pm
Thur-Fri 9-5.30pm
Saturday 9-2pm
Sunday 10-2pm |
back to top
How do I register online?
You can register with Dirty Dogs Pet Supplies at any time by creating an account through the “Login” link or by placing an order and clicking the “checkout” link. Choose a password that is easy to remember and keep it safe. Please be assured that no credit card details are kept in your “My Account” area.
back to top
What if I have forgotten my password?
If you have forgotten your password for the Dirty Dogs Pet Supplies website - simply click on LOGIN (at the top right of every page), enter your email address and click on the 'forgotten password' link. This will automatically send you an email giving you the relevant information to log in.
back to top
Where do you deliver to?
We deliver pet foods and accessories Australia wide
back to top
How much does delivery cost?
We offer a flat rate delivery charge as follows:
Victoria $5.00
SA $12.00
NSW $12.00
QLD $15.00
If you live outside these states and would like a quote for postage/delivery rates please call us on (03) 9773 2717 during business hours or request a quote via email to sales@dirtydogspetsupplies.com.au
back to top
How long will delivery take?
Your order will be processed same day. (Monday to Friday)
For Melbourne Metropolitan areas delivery is generally received in 1-2 days. Your order will be dispatched by courier, Australia Post or the Dirty Dogs Delivery Van. If you are not likely to be home when we deliver and you would like goods to be left in a safe place please make a note in the “Add Comments about Your Order” box on the website’s Delivery Information page during checkout
For country Victoria and Interstate areas deliveries will generally take 3-7 business days. We will email you with dispatch date. Please place special delivery instructions in the “Add Comments about Your Order” box on the website’s Delivery Information page during checkout.
back to top
What if an item is out-of-stock?
Products advertised on our site are stocked lines in our stores. If for some reason the supplier is out of stock and therefore unavailable at the time of purchase or there are delays in the supply of goods you will be notified by email.
back to top
How do I use a coupon code or voucher?
If you would like to redeem a coupon which you may have received then please enter it in on the checkout page without spaces. If you have a voucher you can place your order online and then post your voucher to us and redeem it against your order, at which point we will refund the voucher back to the card used when you ordered
back to top
How do I return items?
If you are dissatisfied for any reason, please first contact sales@dirtydogspetsupplies.com.au or call us on (03)9773 2717 and advise of the difficulty or issues with the products. Our team will assist you and should a return be necessary arrangements made. Items may be returned for refund or exchange within 28 days of invoice date. Refunds will be issued in the same method as the order was paid. Shipping charges will not be refunded.
Products to be returned must be in their original packaging and must be returned within 28 days of invoice date. Please keep all packing slips and related materials in case of returns.
back to top
What payment methods do you accept?
- Eway - secure credit card payment online
- Paypal - automated credit cards and direct deposit
- Phone payments - credit cards
- Cheque, Money Order
Goods are dispatched upon receipt of full payment
back to top
What credit cards do you accept?
We accept Visa and Mastercard. The Dirty Dogs Pet supplies website has a QuickSSL® Premium Digital Security Certificate supplied by GeoTrust, a very well renowned website security group.
back to top
What is your Privacy Policy?
We need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process your order and notify you of your order status.
We use your IP (Internet Protocol) address to help diagnose problems with our computer server and to administer our web site. Your IP address is used to help identify you and gather broad demographic data. Your IP address contains no personal information about you. Our site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.
The Dirty Dogs Pet Supplies website has a QuickSSL® Premium Digital Security Certificate supplied by GeoTrust, a very well renowned website security group. When you are requested to input any personal details such as contacts, credit card etc, the web page is encoded with 128 bit encryption. This process of encryption takes the information that you supply and converts it to tiny bits of undecipherable data that is then transmitted over the internet and decrypted at its destination. This encoded data is unable to be read as information as it travels over the internet. This service is sealed and insured by Geotrust and provides you with the highest form of security available.
Under no circumstances will your personal information ever be sold, traded or rented to a third party organisation. We may provide aggregate statistics about our site information to reputable third-party vendors, but these statistics will not include any personal information about you.
back to top
What Loyalty Rewards do you offer?
Dirty Dogs Pet Supplies offer our customers the following loyalty rewards.
|
Advance Dog and Cat Foods
Buy 10 bags of Advance Dog or Cat food and receive your 11th bag free. Free product must be the same weight as the smallest of 10 validated purchases. |
|
Eukanuba Dog and Cat Frequent Buyers Card
Buy 10 bags of Eukanuba Dog or Cat foods and receive the 11th bag free (equivalent to the smallest bag purchased). Valid on 3kg and larger bags of Eukanuba Dog Food and 1kg and larger bags of Eukanuba Cat food. |
|
Iams Dog and Cat Foods
Purchase 10 bags of Iams Dog or Cat food and receive the 11th bag free. Valid on any size bag. Free bag will be equivalent to the smallest bag purchased as indicated on the sales receipts. 1 card per pet. |
|
Royal Canin Dog and Cat Foods
Purchase 10 bags and receive the 11th bag free. Free bag is to be the equivalent of the most frequently purchased size. If you purchase 5 of one size and 5 of another the free bag will be of the smaller size. |
|
Hills Science Diet for Cats and Dogs
For Cat Owners (and Canine Small Bites)
Purchase $250 worth of Hills Science Diet Feline Products (or canine small bites) over a 12 month period and receive a $25 discount voucher on your next Hill's purchase.
For Dog owners (and combined dog/cat owners)
Purchase $500 worth of Hills Science Diet Canine Products (or combined canine and feline products) over a 12 month period and receive a $50 discount voucher on your next Hill's purchase. |
There is no need to track your pet food purchases, we’ll do that for you. When you’ve reached your free bag we will arrange delivery with your next order. Freight costs are applicable for the free bag. Conditions: Ten bags of the same brand must be purchased to receive the same brand free. Smallest bag purchased out of the ten will be given as the 11th
back to top |
